Privacy Policy – True View Window Cleaning

Last Updated: March 2026

1. Introduction
Welcome to True View Window Cleaning (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, www.trueviewwindowcleaning.co.uk (the “Website”).

2. Information We Collect
We may collect and process the following types of personal data:

• Name, email address, phone number, and address (when provided via contact forms or booking requests).

• Payment details (processed securely through third-party payment providers).

• Any additional information you provide when contacting us.

• Technical data, such as IP addresses, browser type, and device information (collected through cookies and analytics tools).

3. How We Collect Your Data
We collect data in the following ways:

• Directly from you when you fill out our contact form, request a quote, or make a booking.

• Automatically through cookies and analytics tools when you browse our Website.

4. How We Use Your Data
We use your personal data for the following purposes:

• To respond to your inquiries and process bookings.

• To send invoices and process payments securely.

• To improve our services and user experience.

• To send marketing communications (if you have opted in).

• To comply with legal obligations.

• To send SMS/text message marketing communications, including offers and service reminders,

  where you have given explicit consent. You can opt out at any time by replying STOP or

  contacting us.

5. Data Sharing & Third Parties
We do not sell or trade your personal data. However, we may share data with:

• Third-party payment processors to handle transactions securely.

• Analytics providers (such as Google Analytics) to improve our Website.

• Service providers that assist in delivering our services (e.g., scheduling software, email marketing tools).

6. Data Retention

We retain customer personal data only for as long as necessary to provide our services and manage our customer relationships.

In most cases, we keep customer contact details, quotations, service records, and related correspondence for up to 36 months after the last service, quote, or meaningful interaction. We may retain certain information for longer where required for legal, accounting, tax, insurance, complaint-handling, or debt-recovery purposes. Once data is no longer required, it is securely deleted or anonymised.

7. Cookies & Tracking
We use cookies to enhance your experience on our Website. These may include:

• Essential cookies (necessary for site functionality).

• Analytical cookies (to track Website performance and user interactions).

• Marketing cookies (for targeted ads if applicable).
  You can manage cookie preferences via your browser settings.

8. Data Security
We implement security measures to protect your personal data from unauthorized access, alteration, or loss. This includes encrypted payment processing, secure databases, and restricted access to personal information.

9. Your Rights
Under data protection laws, you have the right to:

• Request access to the personal data we hold about you.

• Request corrections or updates to your data.

• Request deletion of your personal data.

• Withdraw consent for marketing communications.
  To exercise your rights, contact us at hello@trueviewwindowcleaning.co.uk

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

True View Window Cleaning
Email: hello@trueviewwindowcleaning.co.uk
Phone: 07951829242
Website: www.trueviewwindowcleaning.co.uk